Renew your Support Plan and get $30 off the regular price
$270.00 + Free Upgrade FREE Upgrade if you sign up for the Yearly Support Package ($200-$250 savings)
We would like to offer our current customers a special incentive. Even though the Yearly Phone and Remote Assist Package is an optional purchase for your organization and has only been introduced recently, it has been an overwhelming success.
Here's what you get: - Upgrade to the latest version - One Year of Phone Support - One Year of Remote Computer Support - Email Support - Instruction Manual
Thank you for your business and we appreciate your support!
Here is a list of reasons explaining why we charge for this optional service:
1. We have grown so much that in order to keep the level of service as high as possible, we need to begin charging a small fee for it.
2. Microsoft introduced Windows Vista and Office 2007 in the last year and our customer service calls have increased dramatically. Even though this is not a direct topic concerning SAFE™, we would love to help you solve any problem or at least be able to point you in the right direction.
3. Many of you are searching for new ways to route, map, organize, or utilize other software in order to maximize your business potential. If you are signed up for the yearly support, feel free to call us for help or advice concerning these topics.
4. We recently added the ability to remotely access your computer (with your approval - of course) to our Yearly Support Package. This technology has maximized our level of service, allowed us to respond quicker, and helped to eliminate communication issues. You log into our support website, enter your name, a nine digit security key, and sit back and watch us work - it's that easy! Unfortunately, this service is not free, but we think it is worth the price of admission.
5. With the industry getting more and more high tech, we see more calls concerning networking support, questions about hardware and software recommendations, and other non-SAFE™ related issues. Assisting an IT person with networking issues is not usually under our scope of expertise, however, we can usually successfully solve issues directly related to our software and networked systems.